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Cisco Bug: CSCum74639 - Customer Will Receive 404 Error With Blended Collab in EIM 9.0(2)

Last Modified

Apr 18, 2018

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
When attempting to login to the Agent Interface in EIM 9.0(2) or higher, the agent is presented with an HTTP 404 error.  There will be no other errors or messages given to the agent.

Conditions:
This will occur on any EIM/WIM 9.0(2) or later platform in which agent's are still a member of Blended Collaboration queues.  Blended Collaboration was removed from Interaction Manger in the 9.0(2) release (see release notes for details) and will not be added back.
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Bug Details Include

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