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Cisco Bug: CSCum73922 - Incorrect Agent state is displayed in parent DB during consult transfer

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 9.0(4)

Description (partial)

Symptom:
Incorrect Agent state displayed on parent  when consult transfer is done.

Conditions:
1. Deployment: Parent child
2. Login Agent1 with Extension1. Logout the Agent1.
3. Login the Agent2 (this is the agent2 (Child2) mentioned below) with Extension1.

After doing Consult transfer from Agent1(Child1) to agent 2(Child2) using agent id.
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