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Cisco Bug: CSCum71442 - CVP Antivirus Settings are Poorly Documented

Last Modified

Feb 15, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

8.0(1) 8.0(2) 8.5(1) 8.5(2) 9.0(1) 9.0(2)

Description (partial)

Symptom:
Customer is seeing poor performance from their CVP solution including dropped calls at a call volume lower than is documented and licensed for.  They may also experience PIM "resets" where the PIM connecting to the CVP server keeps dropping and switching between the A and B PGs.

Conditions:
Customer is doing initial setup of CVP and is looking for guidance on how to configure their antivirus solutions (beyond just McAfee).  This can also occur in a fully installed and functional system where call volume has increased, network traffic has increased, or new CVP applications which require more processing power are deployed.
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