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Cisco Bug: CSCum68965 - Append mode affected after UCCE upgrade due to a SQL syntax change

Last Modified

Jul 04, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1) 9.0(2) 9.0(4)

Description (partial)

After an upgrade from 8.5(4) to 9.0(x), Microsoft SQL Server exhibits a statement syntax change negatively affecting the append function behavior.

In our scenario, the append function was copying the previous data and adding it back to the original data.  This was replicating the information in the dialing list and causing an issue.
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