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Cisco Bug: CSCum68905 - CAD chat looks only at agent name not agent ID when loading teams

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)

When two agents have the same name (ie. John Smith), but different user IDs, (ie. jsmith1, jsmith2), and are on different teams, and they login to CAD and open the Team Chat, if they are both logged in, they will see the other agent\'s team in their team window. When the other John Smith logs out, the team will revert to the proper listing.

- 2 or more agents have the same first and last name
- The agents are on separate teams in UCCX
- Using CAD Team Chat
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