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Cisco Bug: CSCum68228 - ACS 5.5 internal user password change failure during CSV template import

Last Modified

Jul 15, 2014

Products (1)

  • Cisco Secure Access Control Server Solution Engine

Known Affected Releases


Description (partial)

When having user in ACS 5.4 with short password (like 6-digit: 123456) and upgrading to ACS 5.5 changing password will fail with an error: 'Value is out of range (8-32)[password]' via 
'Users and Identity Stores > Internal Identity Stores > Users > File Operations  > Update' and then Importing Template file with existing user details with new longer password i.e. 9-digit: 123456789.

This happens only for users that prior to 5.5 upgrade had short passwords (like 6-digit), for newly created users in 5.5 problem does not occur.

Prior to upgrade to ACS 5.5 there were in Internal Identity Store users with passwords shorter than 8-digits.
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