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Cisco Bug: CSCum67460 - UCCX Failed over unexpectedly due to CVD heartbeat timeout

Last Modified

Feb 03, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Agent gets logged out and there are abandoned calls

Conditions:
Load running for more than 2 days with 400 Agents using Finesse Desktop including 100 extend and connect Agents
uccx secondary tries to become master due to unexpected master node heartbeat timeout
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  • Status
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