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Cisco Bug: CSCum66688 - Agent Reskilling Tool fails with Unable to establish database connection

Last Modified

Aug 07, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(1) 9.0(1)

Description (partial)

Symptom:
When attempting to make a change with the Agent Reskilling tool, an error is received:
"Unable to establish database connection for update operations. Make sure the Central Controller and Administration & WebView Reporting machines (Router, Logger and Distributor processes) are configured and running properly. If you have recently performed an upgrade, make sure configuration changes are turned back on in the Router registries. (Check the logs for more information. Logs are located on this Administration & WebView Reporting machine under /icm/tomcat/logs and /icm/tomcat/webapps/uiroot/WEB-INF/logs.)"

Conditions:
CCE 8.5, 9.x upgrade or fresh install
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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