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Cisco Bug: CSCum64599 - DX650 - cancel after transfer disconnects the call

Last Modified

Sep 18, 2014

Products (2)

  • Cisco DX650

Known Affected Releases

10.0(1) 10.0(2)

Description (partial)

When we hit the cancel button during transfer on the DX650, it disconnects the call, instead of getting back to the original call which is on hold
Changed the following settings on phone:
Maximum Number of Calls : 1
Busy Trigger: 1
Under connection and select transfer
1. Select 'Cancel'(upper left button) - Disconnect call
2. Select 'Back'(lower left button) - Continue call

I checked in my lab :
DX650 firmware - sipdx650.10-1-1-78
Call Manager version ? 10.0.1

When the settings are changed :

  *   Maximum Number of Calls =1
  *    Busy Trigger = 1

A connected call on DX650 does not see any softkey button for Transfer but if the transfer button of the phone is used and cancel is pressed, the call disconnects . The call also disconnects when clicking on "Back".
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