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Cisco Bug: CSCum63621 - Email printing produces embedded HTML FILE content

Last Modified

Mar 16, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Email printing from agent console causes the print output to have embedded html content
-The procedure to recreate is simply logging in to Agent Console > click to open an email from Main Inbox > Once email has loaded, click on the Print icon in the Information: Activity pane > In the webpage dialog window, select 'Currently selected activity contents' > The click 'Print Preview' > Once the Print Preview page opens up that's where we see the html formatted content. If we print this page, obviously the html 
text appears as well.

This happens in 9.0.2 version and not in the 4.4.1

Conditions:
IE 9 and customer setup, easily recreatable in the lab
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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