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Cisco Bug: CSCum61343 - Embedded Email Attachments from Apple Device are Not Readable

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.4(1)

Description (partial)

Symptom:
Email from an Apple device with attached (embedded) image and it appears as raw data in the Agent console window.

Conditions:
Reproduction Steps:
1. Send an email which has image in its content from any apple device. 
2. When the email is received in eGain the image content appears as garbage.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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