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Cisco Bug: CSCum59256 - Silent and whisper monitoring is not working when switching it.

Last Modified

Jan 20, 2014

Products (1)

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Silent and whisper monitoring is not working when switching it with call in progress.

Conditions:
1. establish call between endpoint A(agent) and B(customer).
2. Initiate silent monitoring from endpoint C(supervisor).
3. After monitoring is started, initiatie whispering without disconnecting monitoring session.
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