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Cisco Bug: CSCum59114 - Login page doesn't load when "SocialMiner XMPP Server" service is down

Last Modified

Jun 03, 2014

Products (1)

  • Cisco SocialMiner

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
Login page doesn't load.  Instead the "Checking Connectivity... SocialMiner requires an additional untrusted connection" page show up. On clicking Continue button on that page, a new tab opens with "Unable to connect... Firefox can't establish a connection to the server at <socialminer ip>:7443..."

Conditions:
XMPP Service("SocialMiner XMPP Server") is down.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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