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Cisco Bug: CSCum59114 - Login page doesn't load when "SocialMiner XMPP Server" service is down

Last Modified

Jun 03, 2014

Products (1)

  • Cisco SocialMiner

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Login page doesn't load.  Instead the "Checking Connectivity... SocialMiner requires an additional untrusted connection" page show up. On clicking Continue button on that page, a new tab opens with "Unable to connect... Firefox can't establish a connection to the server at <socialminer ip>:7443..."

XMPP Service("SocialMiner XMPP Server") is down.
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