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Cisco Bug: CSCum57774 - UCCX: CAD CSQ stats page doesn't display any data.

Last Modified

Jun 16, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases


Description (partial)

CAD Agent Contact Service Queue statistics show no rows of data, just the headers.

Agent is assigned to an Email CSQ, but the Cisco Desktop Agent Service is not fully up.
CAD Debug logs will show thew following line:
EEMClientController.cpp[1212] CEEMClientController::updateCsqStats: Couldn't update the csq status. EEM server client is not initialized yet.
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  • Status
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