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Cisco Bug: CSCum54006 - CTS 500 units experiencing cosmetic camera alarms

Last Modified

Jan 29, 2018

Products (1)

  • Cisco TelePresence System 3000 Series

Known Affected Releases

1.10.3 1.10.5 1.9.3 1.9.6

Description (partial)

Symptom:
Customer have been receiving a higher than normal number of 'Primary codec - main camera' communication error alarms specifically for CTS 500 units, all running SW ver 1.9.3 and 1.10.3(39).  Syosp, cammon  and SSCD logs do show communication errors with the cameras however, despite seeing them flap a high number of times, they don't always generate alarms and there are no reports of any issues with the camera.

Conditions:
- For troubleshooting, re-seat cables for the camera at both the codec and camera end and rebooted the unit to no affect. Below are log snippet:

Sysop:
2013-09-20 20:33:58: INFO CameraTemperature State Change To :  NOTFUNCTIONING[ 0]
2013-09-20 20:34:37: ERROR Center Camera status is Not Ready( Communication Issue).
2013-09-20 20:34:37: INFO Camera Power Status:  Center [on]
2013-09-20 20:34:37: INFO Camera Ethernet Status:  Center [not available]
2013-09-20 20:34:37: INFO Camera Video Cable Status:  Center [plugged-in]
2013-09-20 20:34:37: ERROR Unable to detect camera. Calls cannot be made or received. Ensure all camera cables are plugged in and working
2013-09-20 20:34:38: WARN Performing Camera POE reset.
2013-09-20 20:34:39: ERROR Center Camera status is Not Ready( Cable Disconnect).
2013-09-20 20:34:39: INFO Camera Power Status:  Center [not available]
2013-09-20 20:34:39: INFO Camera Ethernet Status:  Center [not available]
2013-09-20 20:34:39: INFO Camera Video Cable Status:  Center [not available]
2013-09-20 20:34:39: ERROR Unable to detect camera. Calls cannot be made or received. Ensure all camera cables are plugged in and working
2013-09-20 20:34:41: ERROR Center Camera status is Not Ready( Communication Issue).

- CU took a CTS 500 that was reporting the camera flaps in Sysop.  Current details of the camera firmware version are:

                    device csum/ver & date     image csum/ver
camera              1043:1559 (10/08/2010)          1043:1559

Forced an upgrade to the camera which was the same version but still no change.

- CU have a CTS 500 unit that was upgraded to 1.10.3 about 2 or so weeks ago. Looked through logs and see similar camera flaps though CU have yet to see an alarm generated for it.

- BU asked to raise a bug on this issue with false camera alarm.
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