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Cisco Bug: CSCum53371 - My Monitor : Agent is logged out, Still shows "Available for Chat"

Last Modified

Aug 07, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(3)

Description (partial)

Symptom:
On the WIM/EIM Supervisor Console,   When the Supervisor goes to My Monitor to monitor the Agents on the team.   They see that Some Agents have logged out of the system fine,  but still are showing "Available for Chat"

Conditions:
They are not taking any chats.  this appears to be cosmetic, and gets updated correctly the next time the agent logs in.
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