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Cisco Bug: CSCum50804 - VSMS DB server fails to start due to incorrect file permissions

Last Modified

Feb 09, 2017

Products (1)

  • Cisco Video Surveillance Manager

Known Affected Releases


Description (partial)

The VSMS database service fails to start when the VSM software starts, and the /usr/BWhttpd/logs/mysql.log reports a "number 13" error:

InnoDB: Operating system error number 13 in a file operation.
InnoDB: The error means mysqld does not have the access rights to
InnoDB: the directory.

This is caused by incorrect file permissions and ownership on the core data files of the MySQL server software which must be owned by the user 'mysql'.
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