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Cisco Bug: CSCum48852 - JID mismatch problem

Last Modified

Jun 22, 2020

Products (1)

  • Headend System Releases

Known Affected Releases

ecs-1.0-8

Description (partial)

Symptom:
The EC is reported to be offline in ECS. The alarm previously raised is not getting cleared.

Conditions:
- EC is disconnected. The EC process never tries to reconnect (This issue will be handle it in other BR)
- Bounce snmpTrapHandler
- This message is seen in Register service
2014-01-09 11:35:07,095 DEBUG RegisterServiceRosterListener :updateNeJIDStatus() :Called (sa50-alarms@svc.ecs.vcs.ym , 1)
2014-01-09 11:35:07,096 DEBUG RegisterServiceRosterListener :updateNeJIDStatus() : JidWithoutResource : sa50-alarms@svc.ecs.vcs.ym
2014-01-09 11:35:07,127 DEBUG RegisterServiceRosterListener :updateNeJIDStatus() :JID does not exist in the Database
==
- The JID in EC registration_config table and ECS nejidstatus table has the name in upper case (SA50)
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