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Cisco Bug: CSCum46358 - ELM is inaccessible after upgrade until sync period has passed

Last Modified

Jun 16, 2016

Products (1)

  • Cisco Webex Meetings Server

Known Affected Releases

1.5MR1

Description (partial)

Symptom:
Per an upgrade from 1.5 MR 1 to MR 3, the manage licenses page will throw an error due to receiving an unknown status from ELM. This makes the ELM page inaccessible via the CWMS administration page, although it is still accessible directly.

 By design, this can occur during upgrades or failover events and administrators much wait for timed audit jobs to occur over 48 hours. After this time period, the error will disappear and the Manage Licenses button will be available again.

Conditions:
Occurs during upgrades or failover events creating specific DB conditions.
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