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Cisco Bug: CSCum38422 - Heartbeat Failure with sysmgr causes crash

Last Modified

Feb 13, 2018

Products (4)

  • Cisco Nexus 7000 Series Switches
  • Cisco Nexus 7000 10-Slot Switch
  • Cisco Nexus 7000 18-Slot Switch
  • Cisco Nexus 7000 9-Slot Switch

Known Affected Releases


Description (partial)

A crash is seen seen with the following reset-reasons:

----- reset reason for Supervisor-module 6 (from Supervisor in slot 6) ---
1) At 290438 usecs after Tue Dec  3 00:17:44 2013
    Reason: Reset triggered due to HA policy of Reset
    Service: sysmgr stateful recovery
    Version: 5.2(9)
----- reset reason for Supervisor-module 5 (from Supervisor in slot 5) ---
1) At 443203 usecs after Tue Dec  3 00:26:52 2013
    Reason: Reset triggered due to HA policy of Reset
    Service: AAA Daemon hap reset
    Version: 5.2(9)

This might happen during switchover and customers have more than one VDCs.  So not valid for 
single SUP deployments and only occurs during switchover.
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