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Cisco Bug: CSCum35585 - UCCX: Prompt Template File Types Cannot Be Uploaded to AppAdmin

Last Modified

Jun 24, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 8.5(1)SU4 9.0(2)SU1

Description (partial)

Symptom:
Attempting to upload a Prompt Template file to Unified Contact Center Express AppAdmin results in the following error:

File name does not have a valid extension. Only .wav files can be uploaded

Conditions:
An administrator is attempting to upload a Prompt Template file with one of the following extensions:

.tpl
.ssml
.tts
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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