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Cisco Bug: CSCum32282 - CCE: Shows "Leave Conference" instead of "End"if calling is anonymous

Last Modified

Oct 07, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
Finesse showing "Leave Conference" button instead of "End" button if calling number is anonymous

Conditions:
Calling number is withheld (anonymous).  Specifically, the CallDeliveredEvent that is sent from CCE contains the connectionDeviceId=anonymous, however the callingDeviceId is an empty String.

In case of a legit number, the CallDeliveredEvent that is sent from CCE contains the connectionDeviceId=<legitnumber> and callingDeviceId=<legitnumber>.
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