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Cisco Bug: CSCum29190 - Viewmail Install asking for Outlook.pst file.

Last Modified

Mar 11, 2019

Products (1)

  • Cisco Unity Connection

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
During the installation of Viewmail  a MS dialog screen Pops requesting an outlook .PST file.  This error only occurs if the .PST file is not located in the correct directory within the Hosted Virtual Desktop or physical Desktop.

Conditions:
Unity Connect: Version 9.1.2.10000-10
Outlook 2010 on the desktop
Cisco Viewmail Version 9.0.0.2
OS is Windows 7 SP1 (both physical workstations and the ones installed on Citrix Virtual Desktop)

Scenario


1.  Before Viewmail is installed, there is no such popup indicating the PST cannot be found (even though in a new logon scenario it actually isn't there....yet).

2. This "SharePoint List" is turned on by a user on a SharePoint website.  When doing so the default setting instructs Microsoft Exchange server to populate ALL instances of Outlook for that user with this specific SharePoint data (it is kinda like an RSS feed if you will).

3. This scenario exists on both physical desktops as well as our Citrix VDI sessions.

4. BEFORE VIEWMAIL IS INSTALLED --- If a user with a referenced SharePoint list were to logon to a brand new physical pc, open Outlook, they would NOT receive any error.  Then, silently behind the scenes, the PST file is created in its natural place, Outlook is updated silently to reflect this connection, and the user continues.

5. AFTER VIEWMAIL IS INSTALLED --- If a user with a referenced SharePoint list were to logon to a brand new physical pc, open Outlook, they IMMEDIATELY receive the error.  If the user clicks OK at that message, they are then presented with a natural open/create dialog.  It is possible to click CANCEL on that message and then Outlook will load.  Viewmail also loads and works properly.  In fact, the silent creation of the PST file actual takes place now behind the scenes and Outlook is absolutely happy.
So Outlook and Exchange are continuing to work in the same way as before, but for some odd reason, when Outlook loads the Viewmail add-in, it wants to somehow perform a lookup of any PST files that are referenced.


Keep in mind thought the above scenario is referencing a virtualized environment, the customer has also reproduced this on a physical workstation.


Error that I find in the Viewmail trace:

2013-11-05 07:44:52.0127 ERROR: OUTLOOK 7568 VSTA_Main 1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError MAPI Data Store Error: id=1, store=Unknown, reason=CannotOpen
2013-11-05 07:44:52.0439 ERROR: OUTLOOK 7568 VSTA_Main 1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError Message store could not be opened, skipping it.
2013-11-05 08:27:42.2516 ERROR: OUTLOOK 9004  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError MAPI Data Store Error: id=1, store=Unknown, reason=CannotOpen
2013-11-05 08:27:42.2516 ERROR: OUTLOOK 9004  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError Message store could not be opened, skipping it.
2013-11-05 08:37:24.9986 ERROR: OUTLOOK 9220  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError MAPI Data Store Error: id=1, store=Unknown, reason=CannotOpen
2013-11-05 08:37:25.0142 ERROR: OUTLOOK 9220  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError Message store could not be opened, skipping it.
2013-11-05 08:38:25.6347 ERROR: OUTLOOK 8316  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError MAPI Data Store Error: id=1, store=Unknown, reason=CannotOpen
2013-11-05 08:38:25.6347 ERROR: OUTLOOK 8316  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError Message store could not be opened, skipping it.
2013-11-05 09:05:08.2435 ERROR: OUTLOOK 2496  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError MAPI Data Store Error: id=1, store=Unknown, reason=CannotOpen
2013-11-05 09:05:08.2591 ERROR: OUTLOOK 2496  1 VMOLibrary.MAPIHelper.MAPIHelper.m_MAPIAccessor_OnMsgStoreError Message store could not be opened, skipping it.
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