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Cisco Bug: CSCum27479 - 8945 SIP:no HUD pop up when try to escalate to video call

Last Modified

Apr 03, 2016

Products (11)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 6945
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Known Affected Releases


Description (partial)

8945 SIP:no HUD pop up when try to escalate to video call 

UCM version:
PhoneA load: SIP 9-4-1-8 
Steps to reproduce:
1. register 2 8945 SIP phones to CUCM
2. phone A video off (application->preference->video->video calls->off), phone B video on
3. make a basic call between A and B, both video mute hardkey lit on both phones
4. try to escalate from B by pressing video mute hardkey, there pops up a HUD on A, A accept by pressing "enable video", video call set up.
5. hold/resume the call from A
6. try to escalte from B again, you will find there is no HUD on A, but there is a toast on B to indicate "video will be sent when remote party enable receiving"
 press the video mute hardkey once again on B,HUD pops up on A.

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