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Cisco Bug: CSCum24835 - Outbound reports for CUIC mentioned in the documentation

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(1) 9.0(1)A 9.0(1)ES 9.0(2) 9.0(2)ES 9.0(3) 9.0(3)ES 9.0(4) 9.0(4)ES

Description (partial)

Symptom:
The documentation mentions CUIC reports/templates for Outbound Option Reports but we cant find them anywhere, not on CCO or Development Forum:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption9_0/installation/guide/UCCE_BK_O4A87BBC_00_outbound-option-guide-for-cisco.pdf 
* Page 161: Outbound Option Reports 
* Skill Group Reports, on page 164 
* Agent Reports, on page 164

Also, the CCE reporting guide specifies the following,

Link: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/user/guide/UCCE_BK_RAEEC3EE_00_reporting-guide-for-cisco-unified.pdf
Topic: Skill group reporting for Outbound Option campaigns and Agent reporting for Outbound Option campaigns
Eg. Page: 66 has the following information,
Reports that show skill group activity on Outbound Option campaigns.
These are some of the reports that show skill group activity per campaign:
• Perskg11: Outbound Option (Blended Agent) Statistics By Skill Group Report
• Perskg12: Outbound Option (Blended Agent) Task DetailPerformance InSkill Groups Half Hour Report

Are not part of the Cisco.com templates for CUIC.
NOTE: those report names are from WebView, Not CUIC.
The CCE Reporting guide and the CUIC template guide needs to be aligned

Conditions:
Documentation
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