Guest

Preview Tool

Cisco Bug: CSCum24803 - Original header and past history missing

Last Modified

Mar 28, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1)ES1 9.0(2)

Description (partial)

Symptom:
Original header and past history from the email would be missing if we select multiple emails and forward to the valid address from the agent console

Conditions:
If an agent selects more than one email and forwards it to another email address, the header is removed from the original email and the recipient of the forwarded email can't see the original header and past history from the email would be missing.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.