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Cisco Bug: CSCum24127 - Agent state alternates between Reserved and Ready

Last Modified

Feb 16, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases

8.5(1)

Description (partial)

Symptom:
Agent state continuously changes between RESERVED and READY states

Conditions:
when the initial call transfer to an agent , say Agent 1 fails since Agent 1 made an outbound call while in reserved state and the same agent (Agent 1) gets allocated to the same call with in couple of seconds ( in the specific instance where this issue was seen, the outbound call lasted only 2 seconds).
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  • Status
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