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Cisco Bug: CSCum22058 - CX Event manager error - "java.lang.NullPointerException"

Last Modified

Jul 07, 2014

Products (1)

  • Cisco ASA Next-Generation Firewall Services

Known Affected Releases

9.2(1.1.48)

Description (partial)

Symptom:
CX Dashboard and Events are empty even though policies are processed properly and traffic is going through as expected.

Sample Logs from ev_mgr.log -

2013-12-18 15:49:24: SEVERE[com.cisco.smx.eventing.engine.store.Store]:
Unable to initialize event store partition writer
org.apache.lucene.store.LockObtainFailedException: Lock obtain timed out:
NativeFSLock@/var/data/reports/5min/2013-12-18/02-40-00/index/write.lock
        at org.apache.lucene.store.Lock.obtain(Lock.java:84)
        at
org.apache.lucene.index.IndexWriter.<init>(IndexWriter.java:1108)
        at
com.cisco.smx.eventing.engine.store.PartitionFlatWriter.initialize(Partitio
nFlatWriter.java:116)
        at
com.cisco.smx.eventing.engine.store.PartitionSingleThreadWriter.initialize(
PartitionSingleThreadWriter.java:18)
        at
com.cisco.smx.eventing.engine.store.Store.createWriter(Store.java:206)
        at
com.cisco.smx.eventing.engine.store.Store.rotatePartition(Store.java:1124)
        at
com.cisco.smx.reporting.store.ReportStore.rotatePartition(ReportStore.java:
58)
        at
com.cisco.smx.reporting.BucketRotator.run(BucketRotator.java:116)
        at java.util.TimerThread.mainLoop(Timer.java:512)
        at java.util.TimerThread.run(Timer.java:462)
2013-12-18 15:49:24: SEVERE[com.cisco.smx.reporting.BucketRotator]:
Exception caught:
java.lang.NullPointerException

Conditions:
This could be triggered by mgmt-plane process restarting. Can be seen from the  output of  "show service status" as follows -

asacx>show service status
============================================================
Process           | PID   | Up    | Up Time
============================================================
AD Interface      | 4967  | True  | 330:42:51
Message Nameserver| 4663  | True  | 330:43:07
HTTP Auth Daemon  | 4747  | True  | 330:43:06
PDTS              | 4726  | True  | 330:43:07
HTTP Inspector    | 4841  | True  | 330:42:56
HTTP Server       | 4577  | True  | 330:43:07
Data Plane        | 4956  | True  | 330:42:52
Opdata Helper     | 4677  | True  | 330:43:07
Management Plane  | 4760  | True  | 20:04    <<<<<<<<<<<<<<<<<<<<<<<<<
HPM Monitor       | 4972  | True  | 330:42:51
Updater           | 5410  | True  | 330:41:56
Card Manager      | 4533  | True  | 330:43:07
ARP Daemon        | 4742  | True  | 330:43:06
Event Server      | 4778  | True  | 330:43:00
TLS Proxy         | 4873  | True  | 330:42:56
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