Preview Tool

Cisco Bug: CSCum21395 - ISE - Support Bundle gets Hung on Admin if Secondary ISE Node fails

Last Modified

Jun 07, 2016

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases


Description (partial)

If a Support Bundle is being generated for a Secondary ISE device via ISE admin GUI, and the secondary device crashes/reloads for any reason, the support bundle process gets hung up on admin device.  The status will stay stuck in "Creating Support Bundle" until the admin device is reloaded

- Create support bundle for secondary device via ISE admin GUI
- Something triggers application server process to restart or ISE secondary node is reloaded
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.