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Cisco Bug: CSCum20833 - Exiting the Reset Menu when it should not from a key press.

Last Modified

May 30, 2017

Products (1)

Known Affected Releases

OHT3.3.0.1002_TRIO OHT3.3.0.1302_TRIO OHT3.4.0.1001_46xx_TRIO OHT3.4.0.1001_47xx_TRIO OHT3.4.0.1001_86xx_TRIO OHT3.4.0.1001_87xx_TRIO OHT3.4.0.1101_46xx_TRIO_SCM OHT3.4.0.1101_47xx_TRIO_SCM OHT3.4.0.1101_86xx_TRIO_SCM OHT3.4.0.902_46xx_TRIO_SCM OHT3.4.0.902_47xx_TRIO_SCM OHT3.4.0.902_86xx_TRIO_SCM OHT3.4.0.902_87xx_TRIO_SCM OHT3.5.0.101_TRIO OHT3.6.0.0 OHT3.6.0.102_47xx_TRIO_SCM OHT3.6.0.102_86xx_TRIO OHT3.6.0.102_87xx_TRIO_SCM

Description (partial)

When pressing the following key on the remote control causes the STB to exit the Reset Menu: Settings; Menu; DVR List; Guide; VOL. The STB should not respond to these key presses. On the 8642 & 8742 units the units exit the Rest Menu when these key presses are made and display the key function. On the 4742 & 4642 units when these key are pressed, the units exit the Reset Menu and displays the key functions and then goes back to the Reset Menu. If you let the timer run out after the Reset Menu is re-displayed, the STB goes to a blank screen. This behavior is not seen on the 86 & 87 units.

STB in the reset Menu.
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