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Cisco Bug: CSCum20728 - J4W: Outlook contact resolution with Spaces in Phone number

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.2(6)

Description (partial)

Symptom:
Scenario 1 
======== 
Whenever there is an external call coming with number 00584044480 to Jabber 9.2.6 ,we use a directory lookup rule to remove the 00 and adds a +41. 
Now when we have the Outlook Contact defined with the number +41 584044480 or 0584044480 , the Name resolution works for the call.
Scenario 2 
=========== 
Whenever there is an external call coming with number 00584044480 to Jabber 9.2.6 ,we use a directory lookup rule to remove the 00 and adds a +41. 
If the outlook contact is defined as +41 58 404 44 80 , the Name resolution doesnt work .

Conditions:
Outlook Contact defined with Phone number with spaces in between

Related Community Discussions

jabber 10.5 outlook contact resolution incoming call
Hi Jabber for Windows 10.5 doesn't resolve the outlook contact during incoming call. Application dial rules are created and cop file is loaded. Parameter in jabber-config.xml is enableLocalAddressBookSearch by default. We use the telephone local setting "switzerland" (Control Panel, Phone and Modem options). ->That't the reason why the outlook contact phone numbers are saved in format +country <space> XXXXXXXXX eg. "+41 79 1234567"  I opened a TAC case and we did the troubleshooting. Result: the ...
Latest activity: Nov 11, 2014
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