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Cisco Bug: CSCum18214 - 7800 series - shared line appearances used even if already at maxcalls

Last Modified

Jun 03, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
A shared line appearance is configured as Line 1 on multiple phones, including 7800 series phones. On all phones the line appearance has a maxcalls value of 1. If the line appearance is in use, and is lit up red on the 7800 series phone, when the user either goes off hook or presses that line appearance, they will get dialtone even though they will be unable to dial out, as the line has already hit maxcalls.

Conditions:
A shared line appearance is configured across multiple phones, including 7800 series phones.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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