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Cisco Bug: CSCum15841 - Dropping call on second line breaks WF-initiated recording on first line

Last Modified

Feb 21, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases


Description (partial)

Workflow-initiated recordings from agents whose phones have multiple lines set up will be incomplete and missing audio when calls come into all lines simultaneously. The break in audio corresponds to when one line's call is dropped.

- IP phone configured for 2 or more lines.
- Start recording workflow set up for answered event for all calls.
- Stop recording workflow set up for dropped event for all calls.
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Bug Details Include

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  • Status
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