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Cisco Bug: CSCum14970 - UCCX: Refresh Upgrade Installation Failing in Install DB Component

Last Modified

Sep 19, 2017

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
When attempting to upgrade a Unified Contact Center Express (UCCX) 8.5 and below to UCCX 9.0 and above (via a Refresh Upgrade), the installation on the inactive partition of the 9.0 and above version of UCCX fails when attempting to install the Database Component. This typically fails around 57% within the Database Component.

Conditions:
The subnet mask for server is 255.255.255.000 (notice the leading zeros in the last octet). 

This issue can be verified in Install / Upgrade Logs :

+++++++++++++++++++++++++++++++++++++++++++++++++++

08/24/2012 19:37:14 InstallWizard|validateIpAddr: 255.255.255.000|<LVL::Debug>

+++++++++++++++++++++++++++++++++++++++++++++++++++

You will see the following errors in Install / Upgrade Logs :

Line 5052: 07/25/2012 04:28:15 InstallWizard|validateNetworking: Interface eth0 is a duplicate IP. Configuration may be in error|<LVL::Warn>

07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.initializeIDS  ERROR:  Error Initializing IDS ["Error executing [su -c 'source /usr/local/cm/db/informix/local/ids.env ;  /usr/local/cm/bin/cmoninit -wivy' - informix] returned [256]"]|<LVL::Debug>
07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.run  ERROR:  ERROR: 'CCMLOG'|<LVL::Debug>
07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.initializeIDS  DEBUG:  <--|<LVL::Debug>
07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.run  DEBUG:  <--|<LVL::Debug>
07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 cm-dbms-install  ERROR:  Install Post Failed|<LVL::Debug>

07/25/2012 04:39:58 component_install|File:/opt/cisco/install/bin/component_install:743, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error>
07/25/2012 04:39:58 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:269, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical>
07/25/2012 04:39:58 post_install|File:/opt/cisco/install/bin/post_install:910, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error>

During the upgrade, the ccm.log of inactive partition shows that IDS is unable to bind port to network:

03:27:42  IBM Informix Dynamic Server Version 11.50.UC8X6   Software
Serial Number AAA#B000000
03:27:42  listener-thread: err = -25572: oserr = 99: errstr = : Network 
driver cannot bind a name to the port.
System error = 99.
03:27:42  sql_listener: ASF_LISTEN failed
03:27:42  Attempting to bring listener thread down.
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