Cisco Bug: CSCum14970 - UCCX: Refresh Upgrade Installation Failing in Install DB Component
Sep 19, 2017
- Cisco Unified Contact Center Express
- Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
- Cisco Unified Contact Center Express 10.0(1)
- Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
- Cisco Unified Contact Center Express 9.0(2)
Known Affected Releases
Symptom: When attempting to upgrade a Unified Contact Center Express (UCCX) 8.5 and below to UCCX 9.0 and above (via a Refresh Upgrade), the installation on the inactive partition of the 9.0 and above version of UCCX fails when attempting to install the Database Component. This typically fails around 57% within the Database Component. Conditions: The subnet mask for server is 255.255.255.000 (notice the leading zeros in the last octet). This issue can be verified in Install / Upgrade Logs : +++++++++++++++++++++++++++++++++++++++++++++++++++ 08/24/2012 19:37:14 InstallWizard|validateIpAddr: 255.255.255.000|<LVL::Debug> +++++++++++++++++++++++++++++++++++++++++++++++++++ You will see the following errors in Install / Upgrade Logs : Line 5052: 07/25/2012 04:28:15 InstallWizard|validateNetworking: Interface eth0 is a duplicate IP. Configuration may be in error|<LVL::Warn> 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.initializeIDS ERROR: Error Initializing IDS ["Error executing [su -c 'source /usr/local/cm/db/informix/local/ids.env ; /usr/local/cm/bin/cmoninit -wivy' - informix] returned "]|<LVL::Debug> 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.run ERROR: ERROR: 'CCMLOG'|<LVL::Debug> 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.initializeIDS DEBUG: <--|<LVL::Debug> 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.run DEBUG: <--|<LVL::Debug> 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 cm-dbms-install ERROR: Install Post Failed|<LVL::Debug> 07/25/2012 04:39:58 component_install|File:/opt/cisco/install/bin/component_install:743, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)|<LVL::Error> 07/25/2012 04:39:58 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:269, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components|<LVL::Critical> 07/25/2012 04:39:58 post_install|File:/opt/cisco/install/bin/post_install:910, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)|<LVL::Error> During the upgrade, the ccm.log of inactive partition shows that IDS is unable to bind port to network: 03:27:42 IBM Informix Dynamic Server Version 11.50.UC8X6 Software Serial Number AAA#B000000 03:27:42 listener-thread: err = -25572: oserr = 99: errstr = : Network driver cannot bind a name to the port. System error = 99. 03:27:42 sql_listener: ASF_LISTEN failed 03:27:42 Attempting to bring listener thread down.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases