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Cisco Bug: CSCum12787 - Failing to log to DMM or access pages after changing hostname

Last Modified

Jul 02, 2015

Products (1)

  • Cisco Digital Media Manager

Known Affected Releases

5.3 5.4 5.4.1

Description (partial)

Symptom:
Users cannot access DMM GUI anymore after DMM hostname change. Getting the following error message:

 The requested URL /dmsadmin/main.jsp was not found on this server. 

Trying restarting the DMM web service or reboot the device, it fails to restart properly.

Conditions:
DMM hostname changed from capital letters to small letters from the DMM Application Administration interface NETWORK_SETTINGS -> HOSTNAME.

For example, change it from "DMM.mydomain.com" to "dmm.mydomain.com".
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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