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Cisco Bug: CSCum10422 - Reset-reason/time show "Unknown"/"no time" when active clock fails

Last Modified

Mar 08, 2018

Products (1)

  • Cisco MDS 9000 Series Multilayer Switches

Known Affected Releases


Description (partial)

Currently on the MDS 9509 and 9513 platforms, if the active clock fails the switch will reload and use the standby clock. However, the reset-reason and time show the following:

`show system reset-reason`
----- reset reason for Supervisor-module 7 (from Supervisor in slot 7) ---
1) No time
    Reason: Unknown
    Version: 5.2(8b)

This is an enhancement request to include a more meaningful reset-reason.

Also, the clock exception is listed as "Minor error". It should also reflect the serious nature of this failure when it occurs on the active clock.

Occurs when an active clock fails on an MDS 9500.
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