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Cisco Bug: CSCum06402 - 9971 phone shows display name as unknown in call history

Last Modified

Feb 26, 2019

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.1(2.10000.28)

Description (partial)

Symptom:
The orignal called party is the same as the connected number.  The SIP phone should update the call history but it does not.  Per phone DE, CUCM should send called party name in RPID with tag x-cisco-original-called.  In the example below the 180 RINGING has two RPID but the phone will only look at the RPID with the x-cisco-original-called tag.  Since this RPID does not have called name the call history shows unknown.

SIP/2.0 180 Ringing
Via: SIP/2.0/TCP 10.18.183.138:49830;branch=z9hG4bK1feb89a9
From: "Charest Jean-Paul" <sip:71756@10.18.200.63>;tag=64ae0c5fe9e8000e3668c667-1f724b7c
To: <sip:71282@10.18.200.63>;tag=274017~50f27c06-d85b-49d3-9302-21484b0000d9-45994651
Date: Thu, 12 Dec 2013 10:13:10 GMT
Call-ID: 64ae0c5f-e9e80004-4fe882b0-1151992f@10.18.183.138
CSeq: 101 INVITE
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Call-Info: <urn:x-cisco-remotecc:callinfo>; security= NotAuthenticated; orientation= to; gci= 2-1156882; call-instance= 1
Send-Info: conference, x-cisco-conference
Remote-Party-ID: "CHAREST J.P." <sip:71282@10.18.200.63>;party=called;screen=yes;privacy=off
Remote-Party-ID: <sip:71282@10.18.200.63;user=phone>;party=x-cisco-original-called;privacy=off
Contact: <sip:71282@10.18.200.63:5060;transport=tcp>
Content-Type: application/sdp
Content-Length: 341

Conditions:
Call Flow : 
==========
SIP 9971---->CUCM---->MGCP-GW---->E1 QSIG---->PBX---->PBX phone

Steps To Reproduce : 
==================
SIP 9971 makes a call to SIP 8961 over H323 trunk. Call gets completed.
The call history on SIP 9971 shows the called party name as UNKNOWN.
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