Cisco Bug: CSCum03603 - Negative TalkOtherTime value reported
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Negative values in the field TalkOtherTime in the Agent_Skill_Group_Interval and Agent_Skill_Group_Half_Hour tables. Conditions: This issue happens if a call crosses the Half hour boundary, then for the same call if we receive NETWORK_REACHED event in next Half hour window. When processing the Network_Reached event OPC will re calculate the Talktime from TalkOther to TalkOut.
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