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Cisco Bug: CSCum03603 - Negative TalkOtherTime value reported

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Negative values in the field TalkOtherTime in the Agent_Skill_Group_Interval and Agent_Skill_Group_Half_Hour tables.

This issue happens if a call crosses the Half hour boundary, then for the same call if we receive NETWORK_REACHED event in next Half hour window. When processing the Network_Reached event OPC will re calculate the Talktime from TalkOther to TalkOut.
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