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Cisco Bug: CSCul99618 - Wrong license package causes LDAP restore to be skipped

Last Modified

Nov 18, 2019

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases


Description (partial)

Agents are unable to login and CDA is blank after restore. LDAP database is not restored during the restore. 

The restore logs show:

2013/12/06 15:46: Checking the IPIVR license flag before initiating CAD Restore 
2013/12/06 15:46: IPIVR package.Skipping CAD Restore

Restore done on UCCX which is running on a non-IPIVR license (Standard, Enhanced, Premium)

Related Community Discussions

Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview
My name is Abhiram Kramadhati. I am an engineer with the Contact Center backbone TAC team and work in the APAC timezone. This techtalk is about the latest UCCX version, 10.0(1). The latest  release has a lot of new features such as CUIC, Finesse, Media Sense  integration and also architectural changes which might not be noticed by the customer directly, but is aimed at improving the product stability. In this tech talk, we discuss about these features in brief along with changes in hardware requirement ...
Latest activity: Oct 11, 2016
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