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Cisco Bug: CSCul90185 - .DOCX link using IE 8.0 from an "Open Online" message saves as a .ZIP

Last Modified

Nov 27, 2020

Products (1)

  • Cisco IronPort Encryption Appliance Software

Known Affected Releases

4.1.4-011 4.2.0-0

Description (partial)

Symptom:
When using IE 8.0 to open a .DOCX link of an encrypted message sent through CRES using the "Open Online" feature, IE 8.0 offers to save (or open) the file as a ZIP instead of the appropriate .DOCX.

This does not happen with any other browser.

Conditions:
Prerequisites:
* Windows XP  (listed as 'certified' with IE 8.0 on the compatibility matrix)
* Windows 7  (listed as 'compatible' with IE 8.0 on the compatibility matrix)
* Internet Explorer 8.0

Steps:
* Send an encrypted message that contains a *.DOCX file to a user using CRES.  (Captilization is important)
* (Tested domains were "gmail.com" (which does not officially support IE 8.0) and "cisco.com" using OWA.
* Use the "Open Online" feature so the CRES servers are explicitly serving the file to the user.
* Click on the .DOCX link.  IE 8.0 will offers to save (or open) the file as a ZIP instead of the appropriate .DOCX.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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