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Cisco Bug: CSCul89772 - Openfire stops responding after 4 days of load

Last Modified

Oct 16, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Call started failing,openfire stops responding and finesse went ot OUT_OF SERVICE

Conditions:
On a loaded setup running at 125% BHCC (600 Agents Configured, 300 agents Logged in with 100 agent Chat Load) with Finesse+LiveData+Chat load the issue might happen after sustained load for more than 4 days.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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