Cisco Bug: CSCul89772 - Openfire stops responding after 4 days of load

Last Modified

Oct 16, 2014

Products (3)

Cisco Unified Contact Center Express
Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Call started failing,openfire stops responding and finesse went ot OUT_OF SERVICE

Conditions:
On a loaded setup running at 125% BHCC (600 Agents Configured, 300 agents Logged in with 100 agent Chat Load) with Finesse+LiveData+Chat load the issue might happen after sustained load for more than 4 days.

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