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Cisco Bug: CSCul88098 - On Win7 using IE 11 opening an envelope via the applet has charset issue

Last Modified

Feb 17, 2018

Products (1)

  • Cisco Email Encryption

Known Affected Releases


Description (partial)

When Opening an encrypted envelope using IE11 you are incorrectly displayed a page of chinese characters rather than the envelope contents.

Internet Explorer 11

Related Community Discussions

CRES shows e-mail in Chinese characters
We have an e-mail recipient who received an encrypted e-mail through the Cisco Registered Email Service (CRES) from one of our employees. When he opens the e-mail, the browser window is white filled with what appears to be Chinese characters. Has anyone seen this before? This is the second time I've seen this happen.
Latest activity: Mar 03, 2014
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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