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Cisco Bug: CSCul87570 - Cannot recover from expired license after applying valid one

Last Modified

Oct 24, 2014

Products (5)

  • Cisco Process Orchestrator
  • Cisco Intelligent Automation for Cloud 4.1
  • Cisco Intelligent Automation for Cloud 4.0
  • Cisco Process Orchestrator 3.0
  • Cisco Intelligent Automation for SAP 3.0

Known Affected Releases

3.0.0

Description (partial)

Symptom:
When processes fail to execute with the error "No new processes or activities can be run at this time.  Please verify that your license is up to date.", the error persists even when a valid license is applied.

Conditions:
This problem occurs only when Process Orchestrator 2.3.x was running with an expired license and is then upgraded to version 3.0 while in that state. Once the upgrade occurs, Process Orchestrator 3.0 fails to recover from the expired license condition even when a valid license is applied.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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