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Cisco Bug: CSCul86058 - My status does not synchronize within multiple clients during a call

Last Modified

May 04, 2016

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

9.6(1)

Description (partial)

Symptom:
sign in webex account on iPhone and iPad, receiving a call and accepting in iPad side. then manual change My status from on a call to Do Not Disturb in iPhone side, both sides show Do Not Disturb. and then sign out and sign in(iPhone), this time iPad side show Do Not Disturb, while iPhone side show on a call. end the call, the status in iPhone side could not change, still on a call.

Conditions:
Step to reproduce:
1. provision Jabber both in iPhone and iPad with the same account, eg.userA;
2. receiving a call and accepting in iPad side;
3. manual change My status to another, eg. Do Not Disturb, in iPhone side;
4. sign out and sign in again, in iPhone side;
5. end the call.

Expect result:
My status should synchronize.

Actual result:
in step 1, My status is Available in both sides;
in step 2, My status is on a call in both sides;
in step 3, My status is Do Not Disturb in both sides;
in step 4, My status is Do Not Disturb in iPad side, while My status is on a call in iPhone side;
in step 5, My status is still on a call and could not change.
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Bug Details Include

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