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Cisco Bug: CSCul84680 - CTI DeviceOpenRequest not seen for all CTI controlled endpoints

Last Modified

Apr 29, 2014

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0

Known Affected Releases

10.0

Description (partial)

Symptom:
Restarted application with ./cpcmcontrol.sh stop/start  Following the restart there were just 40 lines monitored by Session Monitor.   The CTI Manager traces from CUCM indicate that the CTI DeviceOpenRequest is not being received from the Assurance server.   Without this the monitoring of the devices is not possible in Session Diagnostics.

Conditions:
This has been observed with Prime Collaboration 10.0
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  • Status
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