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Cisco Bug: CSCul84618 - Agent Automatically placed in Ready after blind transfer

Last Modified

Feb 22, 2014

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

8.0(2)SU4 8.5(1)SU4 9.0(2)SU1

Description (partial)

Symptom:
After blind transferring an ACD call from an agent's ACD line to another agent's ACD line, the first agent goes into a ready state immediately after the transfer

Conditions:
Automatic Available and Automatic Work are disabled
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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