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Cisco Bug: CSCul80273 - Alerting name isn't displaying in called party when 8831 having Japanese

Last Modified

Nov 11, 2014

Products (35)

  • Cisco IP Phone 8800 Series
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases

9.3(3)

Description (partial)

Symptom:
Alerting name isn't displaying in called party when 8831 having Japanese Alerting name

Conditions:
Problem description: 
I have configured Alerting Name in Japanese for 8831 IP Phone, make a call from IP Phone A to 8831 IP Phone. At that time IP Phone A not displaying the Alerting name in Japanese. This issue occurring with Japanese Alerting name only if we configure Alerting name in English it's working fine.
 
Steps to Reproduce:
 
-> Register IP Phone A and 8831 IP Phone in an Unified CM
-> Configure Alerting name in Japanese for 8831 IP Phone. 
-> Make a call from IP Phone A to IP Phone B.
 
Expected behaviour:  when make a call from IP Phone A to 8831 IP Phone. At that time IP Phone A should displaying the Alerting name in Japanese.
 
Note: Here all are in Japanese Environment, as installed Japanese locale in unified Cm and Phone are using Japanese locale.
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Bug Details Include

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