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Cisco Bug: CSCul79403 - TCS6.0 :After restore frm backup, some of recordings cannot played

Last Modified

Jul 18, 2014

Products (1)

  • Cisco TelePresence Content Server

Known Affected Releases


Description (partial)

After restoration from a TCS backup and a media backup on NAS, some recordings becomes unplayable.
Those recordings are seen in gray, and when clicked, "Cannot play recording. An error has occurred."  is seen.

TC6.0.  Here is a procedure to recreate the issue.

1.     create a conference recording on NAS via TCS and it can be viewed on its web.
2.     take TCS backup and media backup on NAS.
3.     perform re-image of the TCS.
4.     restore TCS and media on NAS from each backup.
5.     try to play the recording which was recorded in step 1, but it is not playable.
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