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Cisco Bug: CSCul74164 - outbound: posibility of increasing the BAAccountNumber

Last Modified

Feb 07, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(4) 9.0(1)

Description (partial)

Symptom:
requesting to manipulate the number of characters of the ECC variables to more than 30 characters.
the documentation confirms that the BAAccountNumber should be maximum 30 characters.

Conditions:
since the integration with 3rd parties are happening more often, the request from customers is to match the BAAccountNumber with the third party devices, from 30 to 36.

the documentation confirms the following:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption8_5/installation/guide/icm85otb.pdf


Identifies a customer account number and can be used by the desktop application to
perform a database lookup to obtain additional customer data. This ECC variable
displays only if the data was available in the customer import
file. BAAccountNumber
Note:
The maximum character length of this ECC variable is 30 characters
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