Guest

Preview Tool

Cisco Bug: CSCul73581 - During UCCX failback, retry failure pop-up is randomnly seen on CAD

Last Modified

Jun 16, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
During UCCX failback, at random times it is observed before automatic login of CAD that an error pop-up is displayed as login / intialization failed and to retry / cancel.

Conditions:
Steps:
====
1. Let a home (Extend and Connect) agent be on a PC call.
2. Make an ICD call and let agent answer the call on CAD.
3. Perform a failover by disconnecting the network cable on UCCX Node 1.
4. Verify that ICD call remains intact while CAD logs out and re-logs in to UCCX node 2 automatically.
5. Now perform a failback by connecting back the cable to Node 1. 
6. Verify if CAD fails back to Node 1 and that ICD call is still intact.

Observation:
========
At the step 6 sometimes during failback there is an error pop up indicating user to retry or cancel the login.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.