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Cisco Bug: CSCul73581 - During UCCX failback, retry failure pop-up is randomnly seen on CAD

Last Modified

Jun 16, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

During UCCX failback, at random times it is observed before automatic login of CAD that an error pop-up is displayed as login / intialization failed and to retry / cancel.

1. Let a home (Extend and Connect) agent be on a PC call.
2. Make an ICD call and let agent answer the call on CAD.
3. Perform a failover by disconnecting the network cable on UCCX Node 1.
4. Verify that ICD call remains intact while CAD logs out and re-logs in to UCCX node 2 automatically.
5. Now perform a failback by connecting back the cable to Node 1. 
6. Verify if CAD fails back to Node 1 and that ICD call is still intact.

At the step 6 sometimes during failback there is an error pop up indicating user to retry or cancel the login.
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